Frequently Asked Questions

Q. Do you install?

A.  Yes we do.  Part of our service is providing professional, convenient installation.

Q. How long does it take from the time I order?

A. The time of the order does vary depending on the product(s) ordered.  On average we provide a 3 to 4 week delivery.

Q. Should I come into your showroom or book a consultation?

A. Whatever is convenient for you.  Everyone is welcome to visit the showroom to see a variety of displays and discuss options.  A consultation is also a great idea.

Q. What do you do at a consultation and how long do they take?

A.  A consultation is an onsite visit, where we can bring the samples to you.  We look at the layout that are needing covered and decide on what colours and features you may want.  We will then measure your space.  A consultation takes about one hour.

Q. Will you come out and measure?

A.  Yes, We actually recommend that we come measure each room, to help with determining cuts and to minimize waste.

Q. How do I clean my flooring?

A. Cleaning reconditions are specific to individual products.